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Software
Snap CEO Evan Spiegel Gives Future Entrepreneurs Key Advice
Snap CEO Evan Spiegel, 34, has one piece of advice for anyone looking to be an entrepreneur: Don't be…
SaaS operations management guide | BetterCloud
Picture this: it’s 3AM, and your phone is buzzing. Not with a server fire, but with a cascade of support…
How to Build a Robust Application Support Model
Editor’s note: Veranika outlines key choices that shape customer-facing and enterprise application support…
Hate Google Analytics? 5 Alternatives to Replace GA4
With the shaky transition from Universal Analytics (GA3) to Google Analytics 4 (GA4) in…
Walk Into Your Next Client Meeting Armed With These 4…
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I had been having four cups of…
Level Up Your Customer Service
Editor’s note: Veranika explains how ticketing automation can help customer service teams create positive…
