6 Best RingCentral Alternatives & How They Compare (2025)

Are you fed up with overspending on your business phone system? Or maybe you’re a startup looking for a cost-effective solution that still has all the features you need?

RingCentral is a great option for many companies and entrepreneurs (in fact, we often recommend it to WPBeginner readers). However, it’s not the perfect solution for every single business.

That’s why I’ve done the research for you, testing a ton of business phone systems to find the best RingCentral alternatives. I looked at everything from pricing and ease of use to call quality and customer support, focusing on solutions suitable for all kinds of business owners.

Whether you’re looking for advanced features or just want something simple and affordable, I’m confident I’ve found a RingCentral alternative to fit your needs.

Quick Pick – The Best RingCentral Alternatives

In a hurry? No worries! Take a look at my top picks so you can quickly choose the right RingCentral alternative for your site.

RankRingCentral AlternativeBest ForPrice per month🥇NextivaBusinesses of all sizes, especially remote teams$20 per user🥈OomaSmall businesses on a tight budget$19.95🥉GrasshopperSolo entrepreneurs in the US and Canada$144Zoom PhoneTeams that require video conferencing and team messaging$15 per user5Phone.comBusinesses that operate globally, especially healthcare$15 per user6VonageCall centers and larger businesses$13.99 per line

How I Tested & Reviewed Ring Central Alternatives

I know that finding the right communication platform can be daunting and high-stakes. Make the wrong decision, and your remote team may struggle to collaborate. Even worse, you might miss urgent customer queries, provide a terrible customer experience, or lose out on potential leads.

With so much at stake, I’m committed to giving you the best possible advice about RingCentral alternatives.

That said, here’s how I tested the different options in this article: 

• We have actually used them at WPBeginner: For instance, we have used Nextiva for our own business phone system for many years and Zoom for company meetings. This real-world experience means we understand how these tools perform in a real business, and not just in a perfect demo environment.
• I put the most popular ones to the test: I dug deep into these solutions, analyzing them based on the stuff that really matters: How easy are they to use? What features do they offer? Do they have any time-saving artificial intelligence tools? And of course, how much do they cost? 
• I tried customizing them: Your business is unique, so your communication system should be, too. With that in mind, I personally tested each RingCentral alternative to see whether you can customize the call flows, greetings, and overall experience. For example, do you have the flexibility to fine-tune the VoIP or communications solution to better suit your business, or are you stuck with the default settings?
• I categorized them: The truth is, there’s no single ‘best’ RingCentral alternative that’s perfect for everyone. I understand that a small startup has different needs than a large call center. With that in mind, I categorized each solution to help you find the right platform for your unique needs. 

6 Best RingCentral Alternatives

Now, let’s look at the best RingCentral alternatives you should consider for your business.

1. Nextiva – Best for Remote Teams

I can confidently say that Nextiva is an excellent business phone service, especially for remote teams. Since it’s a cloud-based platform, you can answer calls from anywhere using an app on your computer or phone.

We also use it across our own business. We ultimately chose Nextiva because it offered the best balance of features, ease of use, and affordability for a business phone system, especially for remote teams like ours.

You can check out our Nextiva review for more information.

Another standout feature is Nextiva’s ability to handle multiple communication channels, including phone, SMS, live chat, video, team messaging, and social media. 

This makes it particularly well-suited for customer support, as it allows for seamless customer interactions. 

Nexitva’s IVR (Interactive Voice Response) system is also incredibly useful. This automated phone menu allows callers to interact with Nextiva using their keyboard or voice.

If you’ve ever rang a phone number and heard a pre-recorded greeting say something like “Press 1 for…” then you’ve encountered an IVR system before.

This feature enables you to route callers to the right department or person automatically, allowing you to better handle high call volumes. By automating simple routine tasks like this, you’ll be free to focus on more complex customer issues.

Plus, Nextiva has some great call analytics and reports. These call metrics allow you to see how many calls your team can handle and improve your customer service and sales teams.

Overall, Nextiva’s feature set is very impressive and includes automated reminders, video calls, an auto-attendant, and screen sharing.

It also integrates smoothly with other business tools like HubSpot, Zendesk, Zoho, and Salesforce.

✅ Pros of Nextiva:

• Cloud-based business phone service that’s perfect for remote work
• Affordable VoIP phone service
• Automated call forwarding based on your schedule
• Built-in contact management features
• Supports video chat, including screen sharing and file sharing
• Handles multiple communication channels
• Email and text voicemail transcription
• Detailed call analytics 
• Easily connects with other business tools

❌ Cons of Nextiva:

• No matter what plan you buy, you’ll need to pay for each additional user. This may make Nextiva difficult to scale, especially if you’re a rapidly expanding company that regularly onboards new employees. 
• The desktop app uses many resources and can slow down your computer.

Why I recommend Nextiva: As remote work continues to grow, I’m hearing from more and more businesses that need a reliable cloud-based phone solution. If this sounds like you, then Nextiva may be your ideal solution.

It lets you answer calls from anywhere using an app on your computer or phone, so it’s perfect for remote teams. I can also see this being a good option if your employees regularly travel or work in the field.

Pricing: Plans start at $20 per user per month for the Digital Plan and go up to $60 per user per month for the advanced Power Suite plan. 

2. Ooma – Best for Small Businesses on a Tight Budget

For small businesses, every dollar counts. Luckily, Ooma offers advanced features like auto-attendant, call forwarding, and voicemail transcription at a surprisingly budget-friendly price.

One of Oooma’s standout features is its virtual receptionist, which lets you create custom messages with general information such as your business hours and locations. It will then read these messages to anyone who calls your business number.

This helps callers get essential information right away, even if you don’t have a huge support team available 24/7.

But here’s where Oooma gets really smart.

The Virtual Receptionist isn’t just some basic answering machine. It can actually figure out who the caller needs to speak with and automatically forward them to the right person or department. For example, the virtual receptionist can ask callers to press different buttons for specific extensions, such as “Press 1 to speak with our refunds department.”

This makes your business look incredibly efficient and organized, allowing you to compete with the big guys (even if you’re a small team behind the scenes).

I also appreciated the drag-and-drop call flow designer, making it easy to create custom call flows. Even if you don’t have a technical expert on staff, you can still create custom call routes in minutes.

During my testing, I found Ooma’s call quality to be consistently clear and reliable. The mobile app is also pretty handy, allowing you to make unlimited domestic calls.

Even better, you can save up to 90% on international call rates when you dial through the app. That’s a massive saving if you call overseas a lot!

The Ooma app also uses your phone’s Wi-Fi or data connection to make calls. That means you can chat away without worrying about using up all your mobile data or sacrificing call quality.

✅ Pros of Ooma:

• Toll-free number with 500 minutes of inbound calls each month.
• Assign multiple devices to the same user.
• Automated call forwarding based on a schedule.
• The Caller Info Match feature automatically fetches customer information from sources like LinkedIn, Facebook, Google, HubSpot, ServiceNow, or Zoho.
• Supports video chat, including noise suppression, host muting, and HD streams.
• Convenient ‘meet now’ link for instant virtual meetings.
• Automatic voicemail transcription, plus a voicemail-to-email option.
• Easily connects with other business tools, including Microsoft Dynamics 365, Zoho, FreshDesk, and Salesforce Lightning.

❌ Cons of Ooma:

• A few users have experienced issues setting up the mobile app.
• Some features, such as the IVR system, can be complex to set up and require technical expertise.

Why I recommend Ooma: If you’re a small business or have a limited budget, then Ooma Office Essentials is a great starting point. Its user-friendly interface makes it easy to set up and manage your phone system, even if you don’t have a team of technical experts on staff.

Ooma is also designed to be affordable. It includes unlimited calling to the US, Canada, Mexico, and Puerto Rico, so it’s a great, budget-friendly solution if you regularly call these locations.

Pricing: Ooma Office Essentials is priced at $19.95 per month, and is our recommendation for startups, small business owners, and WordPress freelancers.

However, you can unlock additional features such as call recording and call blocking, voicemail transcriptions, and video conferencing by upgrading to either Ooma Office Pro ($24.95) or Ooma Office Pro Plus ($29.95).

3. Grasshopper – Best for Solo Entrepreneurs in the US/Canada

Setting up and maintaining a professional phone system can be overwhelming, especially when you’re flying solo. That’s where Grasshopper comes in.

This is a powerful virtual business phone service specifically designed to help solo entrepreneurs establish a strong brand image and communicate effectively with customers.

Solo entrepreneurs often work from home or remotely, which can make it difficult to establish a professional phone presence. Grasshopper solves this problem by allowing you to create a toll-free number, a vanity number, or a local number in any city of your choice.

I particularly like the option to create a local number, as it helps you appeal to customers outside of your immediate area. You could potentially take your solo business international!

Even better, the Grasshopper app lets customers and potential leads reach you at any time. It doesn’t matter whether you’re working from home, your local coffee shop, or on the go. The app helps you grow your business by ensuring you don’t miss important calls.

The best part? You don’t need to buy any additional phones or equipment—your existing smartphone or computer will do. This makes it an affordable solution for solo entrepreneurs who need to establish a reliable phone system on a limited budget.

It’s also a good option for startups or even some small businesses that may not have invested in professional equipment yet.

To make sure customers always get a response, Grasshopper can automatically send a text to new callers when you can’t answer them right away. This feature is especially useful when you’re flying solo – even the most dedicated solo entrepreneur can’t be available 24/7.

However, keep in mind that Grasshopper is only available to customers in the US or Canada.

✅ Pros of Grasshopper:

• Send and receive texts on your Grasshopper business number.
• Forward any incoming calls to multiple phones at once.
• Automatic voicemail transcriptions.
• Use your internet connection when cell reception is poor.
• Receive faxes as PDF attachments, sent straight to your email inbox.
• Monitor your business with detailed call reports and analytics.

❌ Cons of Grasshopper

• No advanced features like video conferencing or team messaging.
• Limited integrations with other software (Skype and Google Voice only).
• $500 deposit is required to enable international outgoing calls.
• Only available in the US and Canada.

Why I recommend Grasshopper: With Grasshopper, you don’t have to worry about complicated technical setup, maintenance, or equipment. This makes it a good option for startups and small businesses, but I particularly recommend it for solo entrepreneurs.

Grasshopper’s choice of toll-free, vanity, and local numbers helps you establish a professional phone presence, while the app allows you to answer calls from any location at any time.

The end result? Your business projects a more polished and professional image, which is essential for building trust and driving sales.

Pricing: Starts at $14/ month for the True Solo plan. This plan includes 1 user, 1 phone number, and 1 extension – basically, everything you need to support a solo-person business.

4. Zoom Phone – Best for Video Conferencing & Team Messaging

Managing calls, video conferencing, and team chat can be a challenge for any business. However, it’s particularly tricky for remote teams where most of the communication happens virtually.

Zoom Phone offers a solution to this problem by providing an all-in-one platform for managing all your communication needs. This includes answering customer calls, following up on leads, hosting video conferences, and chatting with team members.

As a 100% remote team, we use Zoom for some of our large company meetings.

We need a reliable and efficient platform with built-in team chat and video conferencing. This is essential for keeping our employees connected across different time zones.

With Zoom, we have hosted one-on-one reviews, town hall meetings, team chats, and even team-building social calls, all from the same platform.

Despite being a comprehensive all-in-one platform, Zoom Phone is incredibly easy to set up. Simply choose a cloud phone plan, and you can start making calls immediately using the Zoom mobile or desktop app.

Additionally, Zoom has an AI Companion that can streamline your workflows with advanced features like meeting and call summaries, real-time AI queries during meetings, and AI-powered whiteboard generation.

These features are ideal for video conferences in general, but they’re particularly useful for remote teams where most communication happens via video meetings. They let you keep everyone in the loop, including people who could not attend the video chat.

I also like the ability to switch between voice and video calls with one click. Once again, this is ideal if you need to handle a mix of customer calls, internal meetings, and remote collaboration.

✅ Pros of Zoom Phone:

• Unified interface for phone, video, and chat.
• One-click switch between voice and video calls.
• Convenient, centralized admin portal (monitor users, call quality, usage data, and more).
• Supports multiple devices and apps.
• Unlimited auto-attendants.
• Call queuing with automatic call distribution.
• Integrates seamlessly with Salesforce, Contact Center, Slack, and other popular solutions. 

❌ Cons of Zoom Phone:

• No free trial available (although there is a free version that’s limited to 40-minute call durations and 100 participants).
• The metered international calling fees are a bit expensive for small businesses.

Why I recommend Zoom Phone: With its advanced video conferencing and team chat features, Zoom Phone is a great option for teams that host regular virtual meetings. It’s particularly good for remote teams that rely on chat and video conferencing to work together effectively.

Pricing: Zoom plans start at $15 per user, per month for domestic US and Canada calling, with prices going up to $22.49.

5. Phone.com – Best for International Businesses

Do you have customers all over the globe? Phone.com offers competitive international calling rates to communicate with your existing customers and find new ones without breaking the bank.

Another feature that caught my attention was Phone.com’s AI-powered Answer Bot service. This service can pick up the phone using your company’s name and give a pre-written answer. This is a fantastic way to make your business appear more professional.

It’s also a great addition if you have customers in different time zones, but don’t have call center staff available 24/7. With Phone.com’s Answer Bot service, you can be confident that callers always get some form of response.

Do you work in the healthcare industry? Then I really recommend checking out Phone.com’s HIPAA compliance features.

Keeping patient data private is a huge deal, and Phone.com understands this. For example, if a patient tries to contact you via SMS, then Phone.com can automatically tell them to contact your office in a different way to discuss medical information. This is because text messaging usually isn’t HIPAA compliant.

Setting up Phone.com is also fairly straightforward. Their dashboard is user-friendly, so you can customize call routing, voicemail, and other settings without any hassle. They even have a smart call routing system where you can define custom rules based on the time of day, caller ID, and more.

Once again, these features can be particularly useful for international businesses that want to provide personalized service to customers in different locations. For example, you might route callers to a customer service agent who speaks their preferred language.

✅ Pros of Phone.com:

• Low rates for international calling.
• Connect to any traditional analog telephone.
• HIPAA compliance features.
• Track your top performers and busiest hours with built-in analytics.
• Get additional insights via call logs and call recording.

❌ Cons of Phone.com:

• Customer service response times can sometimes be slow.
• Only includes call analytics and CRM integrations in the most expensive plan.

Why I recommend Phone.com: While Phone.com has limitations, including slower customer service response times, it’s still an excellent option. Its competitive international calling rates, in particular, make it a really attractive platform for companies with customers all over the globe.

And here’s a little something extra that really stood out to me: if you work in the healthcare field, then Phone.com has dedicated HIPAA compliance features. This immediately makes it stand out from every other solution on this list.

If you’re willing to overlook some minor drawbacks, then Phone.com could be your perfect solution, especially for businesses that sell or operate globally.

Pricing: Users can choose between Basic ($15), Plus ($22.50), and Pro ($33.33), with all plans billed per user, per month. 

6. Vonage – Best for Call Centers

As a well-established name in VoIP, Vonage is an excellent option for call centers and larger businesses. After trying out their business phone service, I was impressed by its wide range of features and capabilities.

I was really surprised by how easy it was to manage company phone numbers from my admin dashboard. You can even generate local and toll-free numbers directly from the dashboard (although you will need to contact Vonage to generate international numbers). 

Vonage is a great option for call centers due to features such as team messaging, video conferencing (with up to 200 participants!), call recording, and auto-dialing.

It also supports VoIP desk phones, so you can use traditional office phones alongside the desktop and mobile apps.

However, it’s worth noting that Vonage is one of the more expensive options on this list. So, if you’re a startup or small business, then you may be better off with a different RingCentral alternative.

✅ Pros of Vonage:

• Capture more potential leads with Call Forwarding and Simultaneous Ring.
• Dedicated dial-in numbers from 60 countries.
• Record inbound and outbound calls for any or all users within your organization.
• Call center-specific features like call logs, call recordings, AI routing, and advanced call analytics.
• Admin portal for call management.
• Connects with Customer Relationship Management (CRM) and other tools.

❌ Cons of Vonage:

• Expensive for small businesses.
• Long contract periods.

Why I recommend Vonage: Vonage has some seriously advanced features built explicitly with call centers in mind. That makes it a fantastic pick if you need a rock-solid VoIP solution that can handle the demands of a busy customer service team.

However, while Vonage offers many powerful features, it is pricier than some other options. If budget is a major concern for your business, then I’d definitely recommend choosing one of the other RingCentral alternatives in this guide.

Pricing: Vonage’s base plan starts from $13.99 per month, per line, and goes all the way up to $27.99 per month, per line.

What Is the Best RingCentral Alternative? 

After thoroughly testing and comparing various business phone systems and platforms, I’m excited to share my top pick for the best RingCentral alternative: Nextiva.

It’s a reliable, flexible, and secure platform with an impressive feature set. It’s also a cloud-based solution, so your team can answer calls using any computer or phone. Overall, Nextiva is a perfect fit for remote teams or employees who travel a lot, or perhaps even work in the field.

Nextiva can also automatically forward calls based on each team member’s schedule. This can help remote team members work together more seamlessly, even when they’re spread across multiple time zones.

But what about other options?

If you’re a small business with a limited budget, then Ooma and Grasshopper are both great starting points. They both offer affordable plans, and they’re easy to use, making them ideal for solo entrepreneurs, startups, and small businesses alike.

However, the best RingCentral alternative for your business will ultimately depend on your specific needs and requirements. I recommend considering factors like budget, scalability, features, and user interface to help you make the right decision for your business.

Best RingCentral Alternatives: Frequently Asked Questions

I’ve been part of the WPBeginner team for a while, so I’ve definitely heard my fair share of questions along the way.

To help you out, I’ve put together answers to some of the most common questions we get asked about RingCentral and potential alternatives. 

Why should I avoid RingCentral?

The main issue I hear from businesses is that RingCentral is considerably more expensive than other VoIP providers. Often, this means it simply isn’t an option for solo entrepreneurs, startups, and small businesses, since they typically have smaller budgets.

RingCentral also has many features, so its learning curve tends to be steeper than its competitors. Once again, this tends to be a problem for smaller businesses, as they’re less likely to have a technical expert who can help them set up and maintain RingCentral.

Don’t get me wrong: RingCentral is still a great platform. In fact, it has all the features you’d expect from an advanced communication tool, including call forwarding, number sharing, call waiting, and call management. It also integrates with popular CRMs like Salesforce and Zendesk. 

So, while Nextiva is my top recommendation, RingCentral is a fantastic tool that I still recommend to larger businesses with bigger budgets or more complex needs.

If you want to learn more, then you can see our detailed RingCentral review for a deeper dive.

And if you do decide that RingCentral is the right fit for you, then you’re in luck – we have a RingCentral coupon, so you can get a discount.

Is there a free version of RingCentral?

While there isn’t a completely free version, RingCentral does offer a free trial. This means you can see if the platform is right for you before investing in a paid plan.

What is the best RingCentral alternative?

In my experience, Nextiva is the best virtual business phone service on the market. It’s loaded with advanced features, offers truly excellent support, and is designed to scale as your team grows. 

We use Nextiva across our company, and in our opinion, it’s the best cloud phone system and platform on the market, especially if you have a remote team.

Which is better, Nextiva or RingCentral?

When it comes to finding the absolute best VoIP phone provider and platform for small businesses, everything points to Nextiva.

Nextiva offers competitive pricing, a ton of features, the best call quality, lower rates for international calls, and a wide range of numbers to choose from (local, international, toll-free, and vanity numbers).

Curious to learn more? Our in-depth post compares Nextiva vs RingCentral vs Ooma, exploring their key features.

Bonus: How to Get Started With Your Business Phone System

Choosing which communication platform to use is a big step, so great job deciding! Now that you’ve got that sorted, let’s help you set up a seamless business phone system.

We’ve put together some handy guides that will show you how to set up call forwarding, voicemail greetings, and other essential features to make sure customers and potential leads can reach you with ease:

I hope this article has helped you find the best RingCentral alternative for you. Next up, you might want to check out our guide on how to add a WhatsApp chatbox and share buttons in WordPress or how to get a virtual WhatsApp number for your business.

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